FAQs

FREQUENTLY ASKED QUESTIONS

Where is the store based?
We are based in Bandung (Jawa Barat, Indonesia), Los Angeles (California, USA), and Charlotte (North Carolina, USA).

Where do you ship from?
We ship from Los Angeles (California, USA), and Charlotte(North Carolina, USA).

Do you accept orders placed outside of the USA?
We sure do! We proudly ship worldwide.

Are there any special washing instructions for your T-Shirts?
We recommend that you wash our T-Shirts inside-out in cold water. Do not use bleach. Wash dark colors separately and do not iron over the designs. Tumble dry on a low setting or hang dry for best results.

Why doesn't the product I recieved doesn't look exactly like it does online?
In some cases, products are represented with digital illustrations. Because of differences in color values from screen to screen, design colors may vary slightly on actual product.

Do I need an account to purchase from this store?
No, you are not required to create or have an account to purchase from our store, However if you already have one you may use your account. Please make sure all your contact info is updated on your account to avoid any issues.

How secure is your store?
All payments are processed via PayPal, one of the most trusted payment gateways in the world. PayPal uses the highest level of encryption and data security to ensure your details are protected. PayPal automatically encrypts your confidential information in transit using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Do I need a PayPal account?
No, you are not required to have a PayPal account to purchase from this store. However, if you already have a PayPal account, you may use it as your payment method.

What type of payments do you accept?
We accept most payments including Visa, MasterCard, American Express, and Discover.

When do you respond to e-mails?
We respond customer e-mails Mon-Fri. We do not check our e-mail on the Weekends.

Have a question?
E-mail us at hello@19boost.com